The model points to a website that is not yours
Why does the answer send people to an address we do not own?
To a model, a domain is a sequence of characters like any other. From your business name and your city it can assemble an address that sounds plausible and is wrong.
The common shape is an addition, usually the city name inside the domain. We saw exactly that in our own run: a practice domain came back with the city appended, leading nowhere.
If that address belongs to someone, you are not only losing the call, you are sending the customer to a stranger.
What to do about it
- Check whether the wrong address is registered and where it leads.
- Get your real address linked where people write about you: directories, associations, partners, press.
- Use one spelling everywhere, with or without www, but not mixed.
- Check whether an old address of yours still exists and leads nowhere. Those leftovers sit in the data for years.
Where this stops
Even a well linked site does not stop a model from answering from memory. It only lowers the odds.